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Delivery & Returns

Bulky items

Large items and Bulky goods requiring special handling are subject to carriage charged at cost. As you browse our website, you will find a Carriage button against products where extra carriage charges apply. We will of course notify you before we proceed with your order.

Delivery Schedule

We aim to deliver your order fast – usually 2 to 3 working days! Remote/Offshore areas please allow 3 – 5 days for delivery. Orders placed outside office hours are dealt with, the moment we re-open. We carry a large stock in our distribution centre and warehouse. However, if your item is not in stock, we will back order for you. We will notify you before we proceed. You will be given the option to amend or cancel your order, and in some instances be offered an alternative if you would rather not wait.


Our normal opening hours are:
Monday-Friday 9:00am - 18:30

Saturday 9:00am - 16:30
Sunday CLOSED

Bank holidays CLOSED
Good Friday 9:00am - 16:30

Christmas, 
Boxing, 
New Years Eve & Day CLOSED

Returns T&C

IMPORTANT

Goods supplied as ordered and returned for credit must be accompanied by an Invoice Number and will be subject to a 20% handling charge. Special orders cannot be returned for credit or exchange.

1. FAULTY PRODUCTS

  1. Products that are faulty must be returned within the manufacturer’s warranty period which is usually 12 months.
  2. The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
  3. Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.
    Greenford Electrical does not accept liability for indirect or consequential loss.

2. NON-FAULTY GOODS:

  1. Products must be complete and in their original packaging with any instruction leaflets.
  2. Products must be returned within one month of the purchase date.
  3. Refunds for any products not required are at the discretion of the Company.
  4. Non-standard products that have been ordered specially cannot be refunded under any circumstances.

3. PROCEDURE FOR RETURNING FAULTY PRODUCTS
(or requesting a replacement)

Please contact the branch that supplied the goods and have ready the following information:
  • The invoice number
  • The date of purchase
  • The product code(s)
  • The reason for returning the products.
You will be advised of how the products will be exchanged or of the issue of a refund.

4. SHORT OR NON-DELIVERY

If you experience a short or non delivery, please contact the branch that supplied the goods and have ready the following information:
  1. The invoice number
  2. The date of purchase
  3. The product code(s)
Our sales advisers will investigate the problem and refer back to you as soon as possible.
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Sales: + 44 (0) 20 3507 0098 | Support + 44 (0) 20 8952 3778
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